Shipping & Delivery

Shipping & Delivery Policy

Effective Date: May 23, 2026

Thank you for shopping with Lovox. We are committed to delivering your orders safely and on time. Please read our Shipping & Delivery Policy carefully to understand how we process and ship your orders.

Business Name: Lovox
Website: www.lovox.store
Email: ipriyanshisingh2007@gmail.com
Phone: +91 79827 62323
Location: Uttar Pradesh, India

1. Order Processing

All orders are processed after successful payment confirmation.

  • Standard order processing time: 1–3 business days

  • Customized or personalized hamper orders may require additional preparation time depending on the design and packaging requirements.

Orders are not processed on Sundays or public holidays.

2. Shipping Timeline

Estimated delivery timelines may vary depending on your location and courier availability.

Estimated delivery time:

  • Metro Cities: 3–7 business days

  • Other Locations: 5–10 business days

Please note that delivery timelines are approximate and may be affected by:

  • Weather conditions

  • Courier delays

  • Festivals or holidays

  • High order volumes

  • Remote delivery locations

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment confirmation.

Lovox may occasionally offer free shipping promotions on selected orders or during special campaigns.

4. Order Tracking

Once your order is shipped, tracking details will be shared through email, SMS, or WhatsApp (if applicable), allowing you to track your package status.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details including:

  • Full Name

  • Complete Address

  • Mobile Number

  • PIN Code

Lovox will not be responsible for delays, lost shipments, or failed deliveries caused by incorrect or incomplete information provided by the customer.

6. Delivery Attempts

Courier partners may attempt delivery multiple times. If delivery fails due to customer unavailability or incorrect address details, the package may be returned to us.

Additional shipping charges may apply for re-shipping returned orders.

7. Damaged or Missing Items

If you receive:

  • A damaged package

  • Incorrect products

  • Missing items

Please contact us within 48 hours of delivery with clear photos/videos of the package and products.

We will review the issue and provide appropriate assistance.

8. Delayed Deliveries

While we strive to ensure timely delivery, Lovox is not liable for delays caused by courier services, natural events, strikes, transportation issues, or circumstances beyond our control.

9. Contact Us

For any shipping or delivery-related questions, please contact us:

Lovox
Website: www.lovox.store
Email: ipriyanshisingh2007@gmail.com
Phone: +91 79827 62323
Location: Uttar Pradesh, India

Thank you for choosing Lovox.